Refund policy
In the event that your order does not meet your expectations, our return process is here to assist you. Below is a detailed breakdown of our return and refund policies.
RETURNS
You have 30 days from the purchase date to initiate a return. To qualify for a return, the item must be in its original, unused state and packaging. Items that have been damaged or altered from their original condition may not be eligible for a refund.
Return Window: Returns must be initiated within 30 days of delivery, any return requests outside this window will not be accepted.
Item Condition: Items must be in their original, unused state and packaging.
RETURNS PROCESS
1. Contact Us
To begin, please email support@sjbackyardinc.com to obtain a return authorization.
2. Return Your Item
- Smaller items can be shipped back using a standard carrier.
- Larger items (such as sauna heaters and other freight-shipped equipment) require a coordinated pickup or drop-off. We'll provide the exact instructions when we issue your return authorization. Please do not ship an item back before receiving authorization.
SJ Backyard
131 W 10th St
Dubuque, IA 52001
United States
3. We'll inspect the Item
Once we receive and thoroughly inspect the returned item, you’ll receive an email update regarding the status of your return. Approved returns will be refunded to your original payment method within 5 days. However, note that the original shipping fees are not refundable.
RETURN SHIPPING COSTS
- Defective or Damaged: We cover all return shipping costs and arrange the return (including freight pickup for larger items) at no cost to you.
- Change of Mind Returns: If you change your mind, you are responsible for return shipping costs . For smaller items this is standard postage; for larger freight items this means arranging return freight, which can be significant given the size and weight of the product. We'll outline the available options when you contact us.
NO RESTOCKING FEES
We don't charge any restocking fees.
EXHANGES
We don't offer exchanges, if you'd like a different product, please return the original item for a refund, and place a new separate order.
QUESTIONS ABOUT OUR RETURN & REFUND POLICY?
- Email: support@sjbackyardinc.com
- Phone: +15632273539
- Address: 131 W 10th St, Dubuque, IA 52001, United States
Customer Support:
We are committed to making your shopping experience seamless and satisfactory. If you need any assistance or have questions about your return, don't hesitate to contact our friendly support team!
SJ Backyard
Address: 131 W 10th St, Dubuque, IA 52001, United States
Email: support@sjbackyardinc.com
Phone: +15632273539
Customer Support:
Get in touch from Monday to Friday: 9:00 AM – 5:00 PM CST (except for Weekends)
We aim to respond to emails within 24 hours during our business hours.