How long does shipping take?
We process orders within 1–2 business days, and delivery typically takes 3–4 business days. Most customers receive their order within 4–6 business days.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.
Which carriers do you use?
Larger orders such as Sauna products are shipped via freight carrier, depending on your region. Smaller products are shipped using our trusted carriers such as USPS and UPS.
How do I start a return?
To begin a return, email support@sjbackyardinc.com to request a return authorization. Once approved, we’ll provide instructions and a return shipping label.
Do you offer exchanges?
We currently do not offer exchanges. If you’d like a different product, simply return the original item for a refund and place a new order.
What payment methods do you accept?
We accept payments via Visa and Mastercard.
How can I contact SJ Backyard?
You can reach our customer support team using the details below:
Address: 131 W 10th St, Dubuque, IA 52001, United States
Email: support@sjbackyardinc.com
Phone: +15632273539
Customer Support:
Get in touch from Monday to Friday: 9:00 AM – 5:00 PM CST (except for Weekends)
We aim to respond to emails within 24 hours during our business hours.