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Need help with a product? Call +1 (563) 227-3539 Monday–Friday, 9 AM–5 PM CST
Need help with a product? Call +1 (563) 227-3539 Monday–Friday, 9 AM–5 PM CST

Privacy policy

This Privacy Policy describes the ways in which SJ Backyard ("we," "us," or "our") gathers, handles, and discloses personal information when you browse, shop at, or otherwise interact with https://sjbackyardinc.com (the "Site") and our related services (together, the "Services"). We encourage you to read it in full.

Why We Collect Personal Information

Personal information allows us to run, maintain, and refine our Services. Specifically, we use it to fulfill orders, respond to customer inquiries, deliver support, meet our legal obligations, and safeguard both our business and the people who use it.

What We Collect

Information you give us directly

  • Contact details (for example, your name, email, phone number, and delivery or billing address)
  • Purchase information (the items you order and confirmation of payment)
  • Account credentials, where an account is created
  • Any correspondence you send to our support team

Information gathered automatically

As you use the Site, certain data is collected in the background through cookies and related technologies, including:

  • The type of device and browser you use
  • Your IP address
  • The pages you visit and how you interact with them

Information from outside sources

Some information reaches us through third parties, such as payment processors, suppliers, and other partners involved in delivering the Services.

How Your Information Is Used

We rely on your information to process and deliver orders, handle payments, coordinate shipping, and send updates about our products and offers. Our practices align with applicable privacy laws, including the CCPA.

More specifically, we use personal information to:

  • Complete and ship your orders
  • Keep you informed about your purchases, account, or our policies
  • Resolve customer service requests
  • Refine and develop the Site and Services
  • Identify fraudulent activity and maintain platform security
  • Satisfy legal and regulatory requirements
  • Deliver marketing messages where the law permits

Cookies

Cookies and similar tracking technologies help us run the Site smoothly, measure performance, and tailor your experience. You can adjust or block cookies through your browser, although doing so may limit certain features of the Site.

Who We Share Information With

Your information may be shared with:

  • Vendors and service providers acting on our behalf
  • Payment processors and shipping or logistics partners
  • Analytics and marketing providers
  • Government bodies or regulators when legally required

We do not sell your personal information.

External Links

Our Site occasionally links to websites operated by third parties. We have no control over their content or privacy practices, so we recommend reading their policies before sharing any information with them.

Under 18 Year Olds

The Services are not directed at children, and we do not knowingly gather personal data from anyone under the age of majority. If you believe a child has submitted information to us, please get in touch and we will remove it promptly.

Security and Data Retention

We apply reasonable safeguards to protect the personal information in our care. That said, no system of transmission or storage can be guaranteed to be entirely secure. We keep personal data only for as long as it is needed to meet legal, contractual, and operational obligations.

Your Rights

Depending on where you live, you may be entitled to:

  • View, correct, or delete the personal information we hold about you
  • Receive a copy of your data
  • Limit or object to particular uses of your information
  • Withdraw any consent you have previously given
  • Lodge a complaint with the data protection authority in your region

To exercise any of these rights, email us at support@sjbackyardinc.com. For your protection, we may ask for proof of identity before acting on a request.

Questions About This Policy

If anything about our handling of personal data concerns you, please reach out. You also have the option of contacting the data protection authority in your country.

We aim to reply within 24 hours during our business hours (9:00 AM–5:00 PM CST, Monday through Friday).

SJ Backyard

Address: 131 W 10th St, Dubuque, IA 52001, United States

Email: support@sjbackyardinc.com

Phone: +15632273539

Customer Support Hours:

9:00 AM – 5:00 PM CST, Monday to Friday (closed on weekends)

We aim to respond to emails within 24 hours during our business hours.