Thank you for choosing SJ Backyard. We prioritize efficient processing and safe delivery of your orders. Here's an overview of our shipping policy:
Order Processing:
- Expected Handling time is 1-3 business days. Our operational days are Monday through Friday, excluding public holidays.
- Orders placed by 5 PM CST (our order cutoff time) will be processed on the same business day. Orders placed after 5 PM CST will be processed on the next business day.
- You will receive a confirmation email with a tracking number once your order has shipped.
Standard Shipping:
- Expected Transit time is 3-5 business days. Our operational days are Monday through Friday, excluding public holidays.
- Expected Total delivery time to all destinations is 4-8 business days.
Shipping Costs:
- We offer Free shipping on all orders.
Tracking Your Order:
- Track your order by using the tracking number and link provided in your shipment confirmation email.
Lost or Damaged Items:
- If your order is lost or arrives damaged, contact us immediately at support@sjbackyardinc.com
- We will resolve the issue promptly, which may involve sending a replacement or issuing a refund.
Returns and Exchanges:
- Refer to our Return Policy for instructions on returning or exchanging items.
Contact Us:
- If you have any questions about our shipping policy, please email us at support@sjbackyardinc.com
We are committed to delivering your orders swiftly and securely. Thank your shopping with us!
CONTACT INFORMATION
Email: support@sjbackyardinc.com
Phone: +1 563-227-3539
Support: Get in touch from Monday to Friday: 9AM – 5PM
Address: 131 W 10th St, Dubuque, IA 52001, United States