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Shipping Policy

Thank you for choosing SJ Backyard. We prioritize efficient processing and safe delivery of your orders. Here's an overview of our shipping policy:

Order Processing:

  • Expected Handling time is 1-3 business days. Our operational days are Monday through Friday, excluding public holidays.
  • Orders placed by 5 PM CST (our order cutoff time) will be processed on the same business day. Orders placed after 5 PM CST will be processed on the next business day.
  • You will receive a confirmation email with a tracking number once your order has shipped.

Standard Shipping:

  • Expected Transit time is 3-5 business days. Our operational days are Monday through Friday, excluding public holidays.
  • Expected Total delivery time to all destinations is 4-8 business days.

Shipping Costs:

  • We offer Free shipping on all orders.

Tracking Your Order:

  • Track your order by using the tracking number and link provided in your shipment confirmation email.

Lost or Damaged Items:

  • If your order is lost or arrives damaged, contact us immediately at support@sjbackyardinc.com
  • We will resolve the issue promptly, which may involve sending a replacement or issuing a refund.

Returns and Exchanges:

  • Refer to our Return Policy for instructions on returning or exchanging items.

Contact Us:

  • If you have any questions about our shipping policy, please email us at support@sjbackyardinc.com

We are committed to delivering your orders swiftly and securely. Thank your shopping with us!

CONTACT INFORMATION

Email: support@sjbackyardinc.com

Phone: +1 563-227-3539

Support: Get in touch from Monday to Friday: 9AM – 5PM

Address: 131 W 10th St, Dubuque, IA 52001, United States