At SJ Backyard, we prioritize delivering exceptional products and ensuring our customers are fully satisfied. In the event that your order does not meet your expectations, our streamlined return process is here to assist you. Below is a detailed breakdown of our return and refund policies.
Returns Made Easy
You have 30 days from the purchase date to initiate a return. To qualify for a return, the item must be in its original, unused state and packaging. Items that have been damaged or altered from their original condition may not be eligible for a refund.
Getting Started with Returns
To begin, reach out to our dedicated support team to obtain a return authorization. Please note that return shipping costs are the responsibility of the customer. We highly suggest using a reliable shipping service that includes tracking for your convenience and security. Please remember that shipping charges are non-refundable.
Our Refund Process
Once we receive and thoroughly inspect the returned item, you’ll receive an email update regarding the status of your return. Approved returns will be refunded to your original payment method within 5 business days. However, note that the original shipping fees are not refundable.
No Restocking Fees
We believe in keeping things simple. That's why we do not charge any restocking fees for returns.
Missing or Delayed Refunds
If you haven’t seen your refund after the anticipated processing period, we recommend checking your bank account or contacting your credit card issuer. Keep in mind that certain banks may take additional time to post the refund. If you're still having issues, feel free to reach out to us at support@sjbackyardinc.com, and we’ll assist you promptly.
Exchange Policy
In the unfortunate event your item arrives defective or damaged, we will arrange an exchange for the exact model. To start the process, contact our support team with a detailed description and accompanying photos of the issue.
Returning by Mail
To return an item via mail, please ship it to:
SJ Backyard
131 W 10th St
Dubuque, IA 52001
United States
Unless the product was damaged or defective upon delivery, customers are responsible for covering return shipping fees.
Get in Touch
- Email: support@sjbackyardinc.com
- Phone: +1 563-227-3539
- Support: Get in touch from Monday to Friday: 9AM – 5PM
- Address: 131 W 10th St, Dubuque, IA 52001, United States
We are committed to making your shopping experience seamless and satisfactory. If you need any assistance or have questions about your return, don't hesitate to contact our friendly support team!